Refund policy
Return & Refund Policy
USA Marine Parts & Accessories LLC
Last updated: June 26, 2026
IMPORTANT NOTICE
We are an authorized reseller working with multiple fulfillment
suppliers. Return eligibility and conditions are governed by
our suppliers' policies. The terms below reflect the most
restrictive conditions across all our suppliers to protect
both our customers and our business.
RETURN WINDOW
Return requests must be submitted within 14 days of delivery.
Requests received after 14 days cannot be guaranteed and
may be refused.
RESTOCKING FEE
All approved returns may be subject to a restocking fee of
up to 25%, depending on the fulfilling supplier. This fee
will be communicated to you at the time your return is
approved.
NON-RETURNABLE ITEMS — NO EXCEPTIONS
The following items cannot be returned under any circumstances:
- Outboard motors and engines (all engine sales are final)
- Electrical engine components including stators, triggers,
solenoids, power packs, switch boxes, ignition modules,
ECUs, and similar electronics — regardless of whether
the packaging has been opened
- Decals, stickers, and emblems
- Any item showing signs of installation or attempted
installation
- Items without original packaging and original part
number label intact
- Items valued under $5.00
- Special order, custom, or cut-to-length items
- Clearance or open-box items
- Items with expiration dates (fluids, chemicals, sealants)
- Gift cards
- ORMD / hazardous goods
RETURN CONDITIONS
To be eligible for a return, items must meet ALL of
the following:
- Unused and uninstalled
- Original packaging intact and undamaged
- All tags, manuals, and accessories included
- Part number label on packaging must be intact
- Do not write on the original box
RETURN PROCESS
1. Email usamarinestore@gmail.com within 14 days of delivery
2. Include your order number, reason for return, and clear
photos of the item and its packaging
3. We will respond within 2 business days with a Return
Authorization (RMA) number and return address
4. Do not ship items back without an RMA number —
unauthorized returns will be refused
5. Ship using a trackable, insured shipping method
6. Return shipping costs are the customer's responsibility
We are not responsible for items lost or damaged during
return shipping.
REFUNDS
Once the return is received and inspected, approved refunds
are processed within 5–10 business days to your original
payment method. Original shipping charges are non-refundable.
Any applicable restocking fee will be deducted from your
refund.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, you must
contact us within 48 hours of delivery at
usamarinestore@gmail.com. Please photograph the package
before opening it. If damage is found after opening,
photograph both the packaging and the item.
Failure to report damage within 48 hours may affect your
ability to receive a replacement or refund, as our suppliers
require prompt notification for damage claims.
CANCELLATIONS
Orders may be cancelled within 24 hours of placement.
After 24 hours, your order may already be in processing
and cannot be stopped.
PRODUCT WARRANTY
As an authorized reseller, warranty coverage is provided
by the original manufacturer. We will assist in processing
warranty claims on your behalf, but final decisions rest
with the manufacturer. Processing times may take up to
90 days depending on the manufacturer.
Warranty periods vary by brand:
- Yamaha parts: 1 year (recreational), 90 days (commercial)
- Yamaha electrical components: 30 days
- Mercury parts: 1 year
- Mercury SmartCraft digital components: 2 years
- Other brands: per manufacturer's terms
To initiate a warranty claim, email usamarinestore@gmail.com
with your order number, part number, engine serial number,
and a description of the issue with photos if available.
COMPATIBILITY NOTICE
Always verify part compatibility with your specific vessel
make, model, and year before ordering. We are not
responsible for returns due to incorrect part selection
by the customer. Contact us before ordering if unsure.